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Last update: April 18, 2023
This document outlines the policies, procedures, controls, and guidelines governing the collection, processing, and transmission of personal information for all individuals who explore @Wise Wealth CatalystIO.US’s Services ("Users") and those who sign up for and access our Services ("Customers", "Consumers") and are residents of the United States of America. For the purposes of this Privacy Policy, the terms “you” and “your” refer to the Users, Consumers, and Customers.
If you are a California resident, you can learn more about how we use your information and your privacy rights by reviewing our California Privacy Notice.
If you are not a resident of the USA, please review our general Privacy Policy.
1. Policy Statement
Protecting and securing information and the systems that process and maintain @Wise Wealth CatalystIO.US’s data is a critical part of our operations. Your and @Wise Wealth CatalystIO.US’s digital assets, your data, intellectual property, and partner information stored and supported by @Wise Wealth CatalystIO.US’s information systems is vital to our success. @Wise Wealth CatalystIO.US shall protect the confidentiality, integrity, availability and safety of your Personal Information and Information Systems, regardless of how the information is created, distributed, or stored. Security measures will be tailored accordingly so that cost-effective controls can be applied commensurate with the risk and sensitivity of the information and systems, in accordance with all statutory, regulatory, and contractual obligations. This Privacy Policy will always be posted on our Sites, so you will remain informed. @Wise Wealth CatalystIO.US reserves the right to change, amend or revise this Privacy Policy at any point in our sole discretion.
2. General
@Wise Wealth CatalystIO.US CORP. and its affiliates (hereinafter, "@Wise Wealth CatalystIO.US", “Wise Wealth Catalyst US”, "we", "us" or "our") are committed to protecting and respecting your privacy. This Privacy Policy governs @Wise Wealth CatalystIO.US’s collection, processing, and use of all Personal Identifying Information of the users and customers. You acknowledge and understand that by visiting, accessing our Sites or using the services of @Wise Wealth CatalystIO.US, you consent to the policies and practices stated in the Privacy Policy. You also agree that the Privacy Policy is subject to the terms and conditions set forth in the Terms of Use.
To best understand this Privacy Policy, please find some basic definitions which will assist in your reading of the Privacy Policy:
Definitions and interpretations not included in this Section should be checked in the Terms of Use and other policies available on the Site. In cases where some definitions are not explained on the Site, you should interpret them according to the definitions provided in applicable laws. If you are not sure what some definitions mean, feel free to contact us by sending an email to support@@Wise Wealth CatalystIO.US for assistance.
3. Purpose
The purpose of this Privacy Policy is to inform you of your rights as a User or Customer (Consumer) of @Wise Wealth CatalystIO.US. Your privacy is important to us, and we believe it is fundamental that you understand what Personal Information we collect, why we collect it, as well as how we use and store it. Specifically, this Privacy Policy is meant to inform you:
4. Who is @Wise Wealth CatalystIO.US
As of July 1, 2019 @Wise Wealth CatalystIO.US CORP. launched in the United States to broaden the reach of the @Wise Wealth CatalystIO.US related companies and service residents in the United States in a safe and regulated manner. @Wise Wealth CatalystIO.US CORP.’s registered office is 900 E. Diehl Road, Suite 110, Naperville, Illinois 60563.
@Wise Wealth CatalystIO.US CORP. is one of the members of the companies within @Wise Wealth CatalystIO.US Group of companies which is a leading digital asset ecosystem comprised of entities defined in Terms of Use.
Established in 2013 as the first cloud mining provider, @Wise Wealth CatalystIO.US has become a multi-functional cryptocurrency exchange, trusted by over 6 million customers.
@Wise Wealth CatalystIO.US offers cross-platform trading via website, mobile app, WebSocket and REST API, providing access to high liquidity order book for top currency pairs on the market. Instant cryptocurrency buying and selling is available via a simplified bundle interface.
The exchange has developed a multi-level account system with an individual approach to each customer, from crypto beginners to institutional traders. Worldwide coverage in permissible jurisdictions, multiple payment options, and 24/7 support are accompanied by time-proven platform stability that focuses on the safety of assets and data.
5. Gathering and Use of Personal Information
5.1. Information we collect
As a regulated entity in the United States, @Wise Wealth CatalystIO.US is mandated to collect Personal Information for all users seeking to open an Account or use the Platform in any capacity. This Privacy Policy in conjunction with our Terms of Use, governs the use of the information we collect.
As a licensed financial institution and Money Services Business in the United States, @Wise Wealth CatalystIO.US must comply with Section 326 of the USA PATRIOT ACT; which requires all financial institutions to obtain, verify, and record Personal Information that identifies each person who opens an account. This federal requirement applies to all customers. This Personal Information is used to assist the United States government in the fight against the funding of terrorism and money-laundering activities. Additionally, as a global exchange we must collect Personal Information for individuals and entities in the European Economic Area ("EEA") or the Channel Islands. We are required to safeguard the Personal Information of the residents of the EEA and Channel Islands in accordance with the General Data Protection Regulation ("GDPR").
Consistent with the obligations from our regulators, when you open an account or visit our Sites, we will ask you to provide information to verify your identity. Please note if you refuse to provide this Personal Information, we will not be able to provide our services to you.
The types of Personal Information for an individual customer which we collect may include:
The types of Information for an institutional customer which we collect may include:
We require your Personal Information only for the purposes of providing to you the services requested from @Wise Wealth CatalystIO.US and to satisfy the legal requirements from our regulatory obligations as a licensed financial institution. If you refuse to share your Personal Information, we will not be able to provide our services to you. We may share Personal Information with third-party service providers (including those that may be located outside of the United States or your country), who help us operate our platform and systems, and detect fraud and security threats within the normal course of our business. Such third-party service providers are subject to strict confidentiality obligations. Additionally, we may be compelled to share your Personal Information with law enforcement, government officials, and regulators.
Public Blockchains
Transactions in Bitcoin and other digital assets are not necessarily anonymous. All public blockchains allow anyone to see the balance and transaction history of any public digital asset address.
It may be possible to match your public digital asset wallet address to other Personal Information about you, and therefore may be able to identify you from a blockchain transaction. This is a result of Personal Information published on a blockchain (such as your digital asset wallet address and IP address) which may be correlated with Personal Information that @Wise Wealth CatalystIO.US and others may have. Additionally, when using data analysis techniques on a given blockchain, it may be possible to identify other Personal Information about you. As part of our security, anti-fraud, identity verification and authentication checks, we may conduct such analysis to collect and process such Personal Information about you.
Personal Information of Minors Under 18 Years of Age Minors are not permitted to use @Wise Wealth CatalystIO.US. If you are under the age of 18, please do not provide any personal information through the Sites or Services. If you are a parent or guardian and believe that @Wise Wealth CatalystIO.US has information of a child under the age of 18 please contact us immediately at dpo@@Wise Wealth CatalystIO.US so we remove any such information from our database.
5.2. Purposes of using Personal Information
Reasons we can share your personal information
Does @Wise Wealth CatalystIO.US share?
Can you limit this sharing?
To provide and maintain our services, including to allow you to open and operate an Account and monitor the usage of services
Yes
No
To manage your Account: to manage your registration as a Сustomer of the service(s). The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered customer, i.e., to enable you to complete transactions on the Platform
Yes
No
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us.
Yes
No
To contact you: we may contact you by email, telephone, SMS, or other equivalent forms of electronic communication, such as push notifications from our mobile app. We may use these methods to provide you with updates, informative communications related to the functionalities of our products or contracted services, including security updates when necessary or reasonable for their implementation, and to reply to your queries
Yes
No
To provide you with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Yes
Yes
To manage your requests: to attend and manage your requests to us
Yes
No
To ensure security of your Account (for instance, if you make a request to disable 2-factor authentication on your account we can ask you to provide additional Personal Information to confirm your identity)
Yes
No
To comply with legal obligation purposes such as tax reporting, fraud prevention, our reporting obligations etc.
Yes
No
To provide you with information about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information
Yes
Yes
For market research e.g., surveying your needs and opinions on issues, such as performance. Unless consented, your data for this purpose would be anonymised
Yes
Yes
For business transfers: we may use your Personal information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about you is among the assets transferred
Yes
No
For other purposes: We may use your Personal Information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service(s), products, services, marketing, and your experience
Yes
Yes
6. Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track the activity on our site and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our site. The technologies we use may include:
6.1. IP Addresses
We may collect information about your computer or device used to access Our Sites, including your IP address, operating system and browser type. Such information is collected for the limited purposes of; system administration, to report aggregate information for our internal statistics, to ensure that you are in a jurisdiction which we are authorized to operate, and to ensure that your account has not been compromised by detecting irregular or suspicious logins or transactions.
6.2. Web Beacons
Certain sections of our service(s) and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the @Wise Wealth CatalystIO.US, for example, to count users and customers who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
6.3. Cookies
We use a browser feature known as a "cookie", which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Sites, analyze trends, and administer the Platform. The information collected from cookies allows us to determine such things as which parts of our Sites are most visited and difficulties our visitors may experience in accessing our Sites. With this knowledge, we can improve the quality of your experience on the Platform by recognising and delivering more of the most desired features and information, as well as by resolving access difficulties.
We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Sites.
We use third party service provider(s), to assist us in better understanding the use of our Sites. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Sites, what products are browsed, and general transaction information. Our service provider(s) analyzes this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Sites and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Sites other than to assist us.
You may control the cookies through your browser settings.
We use both session and persistent cookies for the purposes set out below:
Necessary / Essential Cookies Type: Session Cookies Administered by us Purpose: these cookies are essential to provide you with services available through the Site and to enable you to use some of its features. They help to authenticate customers and customers and prevent fraudulent use of their accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by us Purpose: these cookies identify if you have accepted the use of cookies on the Site.
Tracking and Performance Cookies Type: Persistent Cookies Administered by third parties Purpose: these cookies are used to track information about traffic to the Site and how you use the Site. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Site. We may also use these cookies to test new pages, features, or new functionality of the Site to see how you react to them.
6.4. Analytics
We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the website and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (gtm.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
7. Disclosure of Personal Information
The Personal Information we collect and the practices of using such information as described herein are done for the purposes of providing you with the best customer experience possible, as well as protecting you from the risk of fraud and improper use. The Personal Information collected is sought to best serve you as the customer and to continue to maintain and improve @Wise Wealth CatalystIO.US to meet your needs.
7.1. Third-Party Service Providers, Regulators, Law Enforcement
We may share Personal Information with third-party service providers (including those that may be located outside of the United States or your country), who help us operate our platform and systems, and detect fraud and security threats throughout the normal course of our business.
Any third party which receives or has access to your Personal Information is required to protect such Personal Information and only to use it for the limited purposes necessary to carry out the services they are explicitly contracted to provide. Such third parties, aside from law enforcement or regulatory authorities, are contractually bound by the same security and confidentiality policies and responsibilities as @Wise Wealth CatalystIO.US. We do not sell customer Personal Information to third-parties for the purposes of marketing.
We ensure that all third-parties are bound by obligations under the Privacy Policy. @Wise Wealth CatalystIO.US represents that we will only enter into contracts with future third parties that are bound by terms no less protective than the obligations of this Privacy Policy and are consistent with all applicable data protection laws. @Wise Wealth CatalystIO.US will keep records of all transfers of Personal Information to third parties. Records of these transfers may be provided to you, upon request.
7.2. Change in Ownership
We may share your Personal Information with financial institutions, insurance companies or other companies in an anonymized format to an interested buyer or seller of the business or business assets. In the case of a merger, divestiture, corporate reorganization, or asset sale of the business, we will notify you prior to the non-anonymized transfer of your Personal Information. Similarly, we will notify you if through such an event you would become subject to a different privacy policy. We encourage you to exercise all of your rights regarding the sharing of your Personal Information.
7.3. Staff Non-Disclosure of Personal Information
Our staff is subject to strict confidentiality policies that prevent the disclosure of your Personal Information for any purpose outside the scope of their responsibilities. Our staff will not disclose any of your Personal Information to any unauthorized entity or individual, except in circumstances detailed in the Privacy Policy herein.
8. Your Rights
You have the right to access your Personal Information. If you are located in the United States, European Economic Area, or the Channel Islands and have questions regarding the processing, use, or storage of your Personal Information, you may contact us at support@@Wise Wealth CatalystIO.US, through the live chat available on our website, or write to us at @Wise Wealth CatalystIO.US CORP. 900 E. Diehl Road, Suite 110, Naperville, Illinois 60563.
8.1. Requesting Your Personal Information
If you choose to submit a written request for your Personal Information to support@@Wise Wealth CatalystIO.US, we will provide you with a copy of all of your all the Personal Information retained by @Wise Wealth CatalystIO.US. Additional minimal charges may be incurred by you to offset administrative costs associated with providing you additional copies of your Personal Information.
8.2. Updating or Amending Your Personal Information
At any point you may correct, update, amend or revise your Personal Information by sending an email to support@@Wise Wealth CatalystIO.US. When possible, you may be required to update your Personal Information on your account profile page by logging into our Sites. To ensure the accuracy and integrity of your Personal Information we may request additional Personal Information and/or identification documentation. If you refuse to provide the Personal Information requested, we reserve the right to not provide our services to you.
8.3. Removing Your Personal Information
At any point, you may also request the closure of your account. Upon closure, your Personal Information will only be stored by @Wise Wealth CatalystIO.US to satisfy our regulatory obligations. As a regulated financial institution in the United States, we are required to store customer records for a period of five years after the closure of the account.
8.4. Automated Data Processing
In order to efficiently provide @Wise Wealth CatalystIO.US’s services to you, we employ a series of automated processing systems to reduce the risks of fraud, money laundering and/or abuse of our services. Through these automated systems, we carry out an analysis of your identification, transactional and behavioral patterns based on the information provided to us. If you do not wish this automated processing to be carried out, please contact us at support@@Wise Wealth CatalystIO.US, and we will review your application manually. Increased wait times may apply for applications that are processed manually.
9. Security
No security measure is perfect. However, we have implemented technical and organizational security measures to ensure the confidentiality, integrity and accountability of your Personal Information. Through a constant process of reevaluation and testing we pride ourselves on our abilities to protect your Personal Information from loss, misuse, manipulation or destruction. Examples of measures we take to protect your Personal Information include:
We conduct testing and evaluations of our technical and organizational measures effectiveness on a regular basis. Technical and organizational security measures will be reviewed on a rolling basis to consider all legal and technical developments. Additionally, we perform ongoing due diligence on third-party vendors which may have access to your Personal Information.
In the event of a data breach or the failure of our security measures, we will notify you immediately. @Wise Wealth CatalystIO.US may retain a data protection and breach notification security advisory firm which monitors all applicable reporting requirements for the United States and other jurisdictions which we operate.
10. Retention of Personal Information
10.1. Your Personal Information is held on servers located in the European Economic Area at some of the most secure facilities in the world. Access to this information is under strict access controls. Members of @Wise Wealth CatalystIO.US staff whose offices are outside of the United States or European Economic Area are under strict contractual obligations to adhere to the same principles of data security and processes as those within the European Economic Area and United States.
10.2. We do not store your payment method for the instant buy product, unless you create an account to conduct future transactions. The payment method information that you provide to make instant digital asset purchases are passed through a third-party payment processor which is based in the European Economic Area and bound to the same regulations as @Wise Wealth CatalystIO.US. Additionally, @Wise Wealth CatalystIO.US has contractual agreements with the payment processors to further safeguard your rights. As a regulated financial institution in the United States, we are required to store Personal Information associated with a transaction for a period of five years after the transaction is processed.
11. Marketing Data Processing, Advertising and Social Media Fan Pages
11.1. We may use your Personal Information for marketing purposes if you provide your consent during registration or post-registration by checking marketing preferences boxes in your account profile page. Additionally, we may notify existing customers about our products or services that are similar to those we have already provided based on our legitimate interest.
11.2. You have the right to withdraw your consent for us to process your Personal Information for marketing purposes. To exercise this right, you can uncheck the marketing preferences boxes in your account profile or contact us at dpo@@Wise Wealth CatalystIO.US.
11.3. We maintain a strong presence on various social media platforms to stay connected with our customers and keep them updated on our latest developments. Our social fan pages include Twitter, LinkedIn, Facebook, Telegram, Instagram, YouTube, Reddit, Pinterest, and TikTok.
Here is the list of our social pages:
Please verify that you are on the correct website, to do it you can use the links provided above to access these pages directly.
11.4. We encourage our customers to follow and engage with us on our social media pages. However, please note that any information shared on these platforms is subject to the respective social media platform's privacy policy and terms of service. We do not have control over the information collected by these platforms and are not responsible for their actions.
11.5. We may use social media advertising to promote our services and reach a wider audience. Such advertising may involve the use of cookies or similar technologies to collect data about your browsing behavior. If you do not wish to receive targeted advertising from us, you can adjust your social media platform's settings or opt-out of targeted advertising by following the instructions provided by the respective social media platform.
11.6. Please note that any content posted by you on our social media pages is subject to the respective social media platform's terms of service and community guidelines. We reserve the right to moderate or remove any content that violates these guidelines or our company policies.
12. Miscellaneous
12.1. External Links
This Privacy Policy applies only to our Sites. There may be links on our Sites that will direct you to websites hosted by third-parties. Accessing those third-party sites will require you to leave our Sites. Once you have left our Sites, this Privacy Policy will no longer apply.
We do not control third-party sites or any of the content contained therein. You acknowledge that by leaving our Sites, @Wise Wealth CatalystIO.US is not responsible or liable for any of those third-party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, for each site that you visit.
12.2 Fraud, Phishing and Email Scam Disclaimer
Customer support is only provided through the @Wise Wealth CatalystIO.US website and is always provided free of charge. @Wise Wealth CatalystIO.US will never ask you your password.
If you discovered what you believe is fraud, phishing, or a scam which impersonates @Wise Wealth CatalystIO.US, please email us at support@@Wise Wealth CatalystIO.US.
12.3 Unsolicited Submissions
Any unsolicited information, documents or materials submitted to @Wise Wealth CatalystIO.US, by you or anyone acting on your behalf, will not be entitled to the protections contained in the Privacy Policy. @Wise Wealth CatalystIO.US is unable to consent to the obligations, confidentiality or nondisclosure for any unsolicited information you submit to us. By submitting unsolicited information, regardless of the medium of communication, you acknowledge that such information or materials will not be considered confidential or proprietary.
12.4 Changes
@Wise Wealth CatalystIO.US reserves the right to change the Privacy Policy at any point to meet our changing needs and regulatory requirements. As always, our latest version of the Privacy Policy will be posted herein. We will also take all reasonable steps to notify customers of any changes to the Privacy Policy, by way of notifications on the website, mobile application, or email to all customers.
13. Contact Information
13.1 Protection of Personal Information in the United States
As a regulated United States entity, @Wise Wealth CatalystIO.US has many regulators which ensure that your Personal Information is protected. If you would like to contact our regulators directly regarding concerns with this Privacy Policy, you may contact them at:
Federal Trade Commission: https://www.ftc.gov Consumer Financial Protection Bureau: https://www.consumerfinance.gov Department of Commerce: https://www.commerce.gov
13.2 Our Data Protection Team European Economic Area
For residents in the EEA, our Data Protection Officer is the person responsible for the Privacy Policy. If you would like to contact our Data Protection Officer directly, you may email them at dpo@@Wise Wealth CatalystIO.US.
13.3 Feedback and Resources
Tell us how we can improve, or if you have any questions, comments, or concerns regarding our Privacy Policy, please send us an email at support@@Wise Wealth CatalystIO.US, or contact us through live chat available on our website.
Additional resources may be found through our Help Centre. At the Help Centre, you may search a particular question, read our collection of Frequently Asked Questions ("FAQ").